At Mushaq.Store, your satisfaction is our priority, and we strive to provide high-quality products that meet your expectations. If you need to return an item, please review our policy below.

1. Eligibility for Returns

• Timeframe: We accept returns within 14 days of receiving your order.
• Reason for Return:
  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately, and we will arrange for a repair or replacement if possible. If a repair or replacement is unavailable, a full refund will be issued.
  • Change of Mind: If you ordered the wrong product, changed your mind, or the item did not meet your expectations, we will issue a refund provided that the item is returned in “like-new” condition. Note that all original and return shipping costs must be covered by the buyer in these cases.

To initiate a return, ensure the item is in its original condition with any tags, packaging, and accessories included.

2. Return Process

• Contact Customer Service: Reach out to our customer support team at Mushaq.Store to begin the return process. Be ready to provide your order number and details regarding the issue or reason for return.
• Return Authorization: If your return is authorized, we will provide instructions for shipping and may issue a return label as needed for defective or damaged items.
• Inspection: Once received, returned items will be inspected to confirm they meet the return eligibility criteria.
• Refund or Replacement: After inspection, a refund or replacement will be issued as appropriate. Refunds will be processed back to the original payment method.

3. Refund Policy

• Processing Time: Refunds typically take 2–4 business days to process but may take up to 7–10 days depending on your financial institution.
• Shipping Costs: For returns due to a change of mind, refunds will not include original or return shipping fees. Refunds for defective or damaged items will include shipping fees.

4. Cancellation Policy

Orders may be canceled within 24 hours of placing them. Refunds for canceled orders will be processed back to the original payment method. Please note that once an order has entered the processing stage, it cannot be canceled.

5. Changes to Returns & Refund Policy

Mushaq.Store reserves the right to update or modify this policy at any time. Changes will be posted on our website and apply to all orders placed following the effective date of the revised policy.

Contact Us

If you have questions or need assistance with your return, please reach out to our customer support team at support@mushaq.store or visit our Contact Us page for additional options.